FAQs

ORDERS

How can I order coffee from Rehm & Co?

Just send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or give us a call on +49 40 37 86 15 0. We’ll inform you about prices and availabilities. Once the necessary information has been given we will start processing your order.

Is there an offerlist / pricelist?

Yes there is! Simply register online at www.rehmcoffee.de for our weekly newsletter.

Is there a minimum amount I need to order?

We do not have a minimum amount – everything starting at one bag can be ordered. However, we can only sell the coffee in its original packaging (e.g. Jute bags etc.).

How can I order samples?

You are more than welcome to order up to 10 different samples. Simply send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. and include whether or not the samples need to be roasted or green.

How do I know which coffees are currently available?

Our pricelist is divided into three different sections (spot/afloat/unshipped) which give a clear indication on where the coffee is. All coffees listed as “spot” are in our warehouse in Hamburg.

Which factors influences the coffee price?

Like other commodities, coffee is being traded at the stock exchange which trades in US-Dollars. The global supply and demand is therefore one crucial indicator for price. However, also the foreign exchange rate of the € compared to the US-Dollar influences the final price.

Which coffees can I use for blends?

Generally speaking there are no limits for blends as personal preferences. Simply send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. or give us a call on+49 40 37 86 15 0.

If I’m uncertain which coffees suit me best, is there a way in which Rehm & Co can support me in my decision making?

Of course there is! Just let us know which flavor profile your aiming for and we’ll find something suitable together.

My coffee is sold out, what can I do?

Many factors influence the availability of coffee. Therefore, it can happen that a specific quality is sold out. We will help you find a suitable alternative.

When will my coffee be back in stock?

The moment we buy a coffee it is listed under „unshipped“ in our weekly price list including an indication of expected arrival. In case the coffee you are looking for is not yet listed, just let us know. Simply send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. or give us a call on+49 40 37 86 15 0.

My roastery is located outside of Germany, can I still order at Rehm & Co?

Of course!

I would like to make changes to my order, which options do I have?

Making changes to an order depends on its current status. If the goods are already wrapped and ready to be picked up, there is no possibility of making changes.

PAYMENT OPTIONS AND CONDITIONS

Which payment options are available at Rehm & Co.?

You can either pay cash at our office or transfer the money via online or regular banking.

STORAGE AND FREIGHT

Which is the most common packaging for coffee?

Most coffees are stored in typical jute bags – the majority have an additional GrainPro bag).

Where is my coffee stored?

The majority of our coffee is stored at our logistic partner storage in Hamburg while smaller, mostly rarities are repacked at our office.

What is the minimum amount to be delivered?

Everything starting at 1 bag.

Is it possible to organize the delivery myself or can I also pick up my goods?

Of course! You’ll get everything you need send by mail which you or the person picking up your goods needs to have with them as a printout.

How many bags fit on one pallet?

In general, 10 bags fit on one pallet depending on the bag size.

When does my delivery arrive?

Generally speaking it takes up to two business days for a delivery after the goods have been picked up at the warehouse. If you are managing an individual pick up, please let us know prior to 11 AM the day before.

What needs to be done once my goods arrive?

First and foremost you need to check if everything has been delivered properly (no damage done to the bags, the number of bags equals the number you ordered). If you did not order anything, please do not accept or sign anything. If you do detect damages, please notify the trading team by sending us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.

What can be done if my goods have been damaged?

If you detect any damage, please get a signature by the person who delivered the goods to acknowledge said damage, take pictures and send all the info to the trading team at This email address is being protected from spambots. You need JavaScript enabled to view it.. If there is anything else, please contact us and we’ll sort it out together.

What is the shelf-life of green coffee?

Green coffee, if stored correctly, does have a long shelf-life. There will be some indications in taste with regard to aging, but if the coffee is stored in a place which is not too moist and not too dry – roasting should not be a problem.

How can I store my green coffee?

The ideal storage should be a place with low moisture levels (to avoid mold) and a temperature between -10 and 25°C.

What should I expect in terms of freight costs?

The costs depend on the total amount (kg) and the address to which it should be delivered. If you have that information at hand, just ask our trading by sending us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. or give us a call on+49 40 37 86 15 0 and we can give you an estimate. This applies for roasteries both in and outside Germany.

CERTIFICATION

I’m looking for Organic coffees – does Rehm offer these?

We do offer organics and other certified coffees. Please also refer to our abbreviations such as ORG for Organic or FTO for FairTrade Organic and more.

With which farmers or cooperatives does Rehm & Co. collaborate?

With many! Over the years we were able to establish a strong and sustainable network in coffee. Further information can be found on our offer list.

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